SoulZone Privacy Policy

1. Introduction

SoulZone (“we,” “our,” or “us”) is committed to safeguarding your personal privacy. This Privacy Policy outlines how your personal data is collected, stored, processed, and protected when you access the SoulZone multi-vendor marketplace, mobile web interfaces, and related merchant services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, password hashes, and phone numbers upon registration.
• Order & Delivery Details: Physical shipping addresses, billing addresses, and order history records.
• Payment Information: Encrypted transaction tokens processed securely via PCI-DSS compliant providers (e.g. Stripe). We do not store raw credit card numbers.
• Merchant Data: Store names, business registration numbers, and banking details for verified sellers.

3. How We Use Your Information

We use your personal data to:

• Process, fulfill, and deliver orders placed with independent merchants.
• Provide real-time order tracking and customer support assistance.
• Prevent fraudulent transactions and protect platform marketplace security.
• Communicate critical updates regarding terms, security alerts, and account status.

4. Information Sharing & Disclosures

SoulZone does not sell your personal data to third-party advertisers. We only share necessary customer information with:

• Sellers: To the extent required to pack, dispatch, and fulfill your purchased products.
• Logistics Providers: Freight and courier partners (e.g., FedEx, UPS) to complete physical deliveries.
• Legal Requirements: When compelled by subpoena, court order, or applicable law enforcement directives.

5. Data Retention & Rights

You retain the right to access, export, or request the deletion of your personal account data at any time through your Account Settings or by emailing privacy@soulzone.com.